Chapter 9 Blog

For your blog post, read the chapter and then define and explain the
following terms: (Due by 12 p.m. on 6/4/2013).

 

Enterprise software

Supply chain

Supply Chain Management (SCM) software

Just-in-time strategy

Demand planning

Bullwhip effect

Push-based model

Pull-based model

Employee Relationship Management (ERM)

Partner Relationship Management (PRM)

Customer Relationship Management (CRM) software

Operational CRM

Analytical CRM

Sales Force Automation (SFA)

Cross-selling

Churn rate

Customer lifetime value (CLTV)

 

 

These terms need to be defined and explained in your own words (using the textbook as your reference and guide). Be sure to include the textbook APA
citation at the end of your blog post.

 

Next, identify and explain a concept from the Chapter 9 reading that you found interesting and discuss what it is, why you found it interesting, and any questions or comments you have about the concept. (This can be from any of your reading of the chapter - not limited to just the terms you defined above).

 

Remember, in order to post your response, just choose the "comment" option and comment on the post I made (rather than creating a new post). By doing this, I am able to see the date and time you posted your comment.